Frequently Ask Quesfions
Q1: What can I upload?
A1: You can upload photos, videos, and voice messages to create a deeply personal memory experience.
Q2: How long will the QR code work?
A2: Forever. Every order includes lifetime cloud hosting, so your memories stay accessible anytime.
Q3: Can I update the content later?
A3: Yes! You can edit or replace your content anytime—even after your gift has been delivered.
Q4: Is my content private?
A4: Absolutely. Your uploads are securely encrypted and only accessible through your private QR code.
Q5: How long does shipping take?
A5: Production usually takes 2-5 business days, followed by 6-12 business days for shipping.
Q6: Will it work on all phones?
A6: Yes. The QR code works smoothly on most modern iPhone and Android devices.
Q7: Can I preview my design before shipping?
A7: Yes! You can instantly preview your digital experience before completing your order.
Q8: Do I need to download an app?
A8: No app required. Simply scan the QR code using your smartphone camera.
Q9: Does it work without internet?
A9: An internet connection is required to open and view the digital content.
Q10: Is there a storage limit?
A10: You can upload either photos or one video. Photos: up to 10 images, each up to 20MB. Video: only 1 video, up to 200MB. Photos and video cannot be uploaded together.