Order & Shipping
Questions about tracking, delivery status, address issues, or shipping timelines.
HeldInside Customer Care
Contact Us
Need help with your order, personalized gift, Digital Vault, QR page, shipping, or after-sales support? Our customer care team is here to help. Please contact us with your order details so we can review your request as quickly as possible.
Customer Support
Get help with orders, shipping, personalization, and Digital Vault questions.
Business Hours
Monday – Friday, 9:00 AM – 6:00 PM.
Order Help
Include your order number so we can locate your order faster.
Contact Information
Please use the details below to reach HeldInside Customer Support. For order-related questions, include your order number and the email address used at checkout.
Email
support@heldinside.com
Business Hours
Monday – Friday
9:00 AM – 6:00 PM
9:00 AM – 6:00 PM
Company
HJ UNITRADE PTY LTD
Business Address
Unit 2, 221 North Rocks Rd
North Rocks NSW 2151
Australia
North Rocks NSW 2151
Australia
Send Us a Message
Use the form below to contact HeldInside Customer Support. If your request is order-related, please include your order number.
To help us assist you faster
Please include the details related to your request.
- Your order number if available.
- The email used at checkout.
- Photos, screenshots, or tracking details if helpful.
How We Can Help
Select the topic that best matches your request. This helps us review your message and route it to the right support process.
Product & Personalization
Help with personalized gifts, product details, custom text, photos, names, dates, or design questions.
Digital Vault / QR Page
Support for QR pages, private Digital Vault content, uploads, edits, templates, or access questions.
Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible. Personalized orders may enter production quickly.
Damaged or Incorrect Item
If your item arrives damaged, defective, or different from what you ordered, please send photos and your order number.
General Questions
For anything else related to HeldInside, send us a clear message and our team will guide you to the right next step.
Before You Contact Us
Providing the right information helps us locate your order and resolve your issue faster.
- Your order number, if your request is order-related.
- The email address used at checkout.
- The product name or item you need help with.
- A clear description of the question, issue, or requested change.
- Photos, screenshots, tracking information, or error messages when available.
What Happens After You Contact Us
Our team reviews support messages during business hours. Complex order, shipping, or customization issues may require additional review.
1
Send Your Request
Contact us by email or through the form with your question and order details.
2
We Review the Details
Our team checks your order, product details, tracking status, or Digital Vault information.
3
We Reply With Next Steps
We will reply with available options, next steps, or any additional information needed.
Important Contact Notes
A few details can help us respond more accurately.
- Please make sure your email address is entered correctly when contacting us.
- If you do not receive a reply, please check your spam or junk folder.
- For urgent order changes, contact us as soon as possible after placing your order.
- Business hours are Monday – Friday, 9:00 AM – 6:00 PM.
For Order-Related Requests
If your message is about an existing order, please include enough information for us to locate it.
- Order number.
- Email address used at checkout.
- Product name or item type.
- Tracking number, if your request is about shipping.
- Photos or screenshots if your request is about damage, defects, customization, or Digital Vault access.
Still Need Help?
If you still have questions, please email us and include as much detail as possible so we can assist you faster.